Last updated: August 28, 2026
Air Doctors of Memphis (“we,” “us,” “our”) uses an automated call and text messaging system, provided by our technology partner AirLeads Pro (operated by Automated Trade Solutions LLC), to respond to service requests. This policy explains what information we collect when you contact us by phone, text, or web form, and how that information is used.
Information We Collect
When you call, text, or submit our contact form, we may collect:
- Your phone number
- Your name and service address, if you provide them
- The content of your calls and text messages, including AI-generated call summaries and transcripts
How We Use Your Information
We use this information to:
- Respond to your inquiry and answer questions about the service you’re requesting
- Qualify your request and determine urgency
- Dispatch a technician or return your call
- Improve the accuracy and reliability of our automated call and text system
Text Messaging
If you text or receive texts from us, message frequency may vary and standard message and data rates may apply. Reply STOP at any time to opt out of text messages, or HELP for assistance. Consent to receive text messages is not a condition of purchase. We will not share your mobile information with third parties or affiliates for marketing or promotional purposes.
Third-Party Service Providers
Our messaging system is operated on our behalf by AirLeads Pro, which uses telecommunications carriers (for call and text delivery) and AI service providers (for call transcription and automated responses) to deliver this service. These providers process your information solely to help deliver the service and do not use it for their own marketing purposes.
Data Retention
We retain call and text records for as long as needed to provide the service, respond to your inquiry, and meet our recordkeeping needs, after which it may be deleted.
Your Choices
You can ask us to stop contacting you at any time by replying STOP to a text message, or by calling us directly at (901) 598-4822. You can also contact us using the information below with questions about your information.
Contact Us
Questions about this policy can be sent to (loading email…), or call us at (901) 598-4822.
